At Armedangels Fashion Shop, we take pride in our premium casual wear collections and want you to be completely satisfied with your purchase of our jeans, t-shirts, tank tops, and walking trousers. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In their original condition with all tags attached
  • Unworn, unwashed, and free from any damage
  • In the original packaging

Note: For hygiene reasons, we cannot accept returns on certain intimate apparel items. Please contact us if you have specific questions about product eligibility.

How to Return or Exchange an Item

Follow these simple steps to initiate your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship Your Return: Send the package to our returns center at:
    Armedangels Fashion Shop Returns
    44 Lisle Ln
    Ely, GB CH6F 6BD
  5. Track Your Return: We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Armedangels Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) to return/exchange: – Product Name: – Size: – Color: – Reason for return/exchange: For exchanges, please specify preferred replacement item: – Product Name: – Size: – Color: Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • Standard shipping fees apply for the new item unless you qualify for free shipping
  • If the exchange item is of higher value, you’ll need to pay the difference

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs and any applicable customs fees
  • We recommend declaring the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in GBP and may be subject to currency conversion fees by your bank

Need Help? Our style-conscious customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected].